Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. All subscriptions will last a minimum of 3 shipments and after the 3 shipments are up you are free to cancel at any time.
Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it, after 3 shipments of product.
If you want to cancel or change your subscription, you can do it at any time after the 3 shipments. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect payment at checkout and store your payment method.
You can cancel a paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.